Thrifty Costa Rica Terms and Conditions
A) Reservations Policy
Our rates are expressed in US dollars, but Thrifty Costa Rica
reserves the right to adjust them according to commercial conditions. Any modification
This will be communicated through updates on our website, and rates are subject to change.
Changes are possible at any time. In cases where bookings coincide with peak seasons
For both high and low season, the applicable rate for the entire period will be the one in effect on the first day of
rental.
When collecting the prepaid rental, drivers must physically present the card.
credit used for online payment, which is also essential to cancel the amount
total of the service.
By using the Online Payment Service, you are eligible for a special discount on the
time and mileage rate. To take advantage of this discount, you can request payment of the
total or partial amount with the same credit card to be presented at the counter on the date
collection, with confirmation provided within the next 24 hours.
While each fare is confirmed, any modification may result in additional charges.
additional days according to the current rate for additional days.
B) Cancellation and No-Show Policy
In case of cancelling your reservation or failing to show up to pick up the vehicle on the date of
In the event of a no-show at the start of your reservation, Thrifty Costa Rica will not refund the amount debited from your account.
account at the time you performed the Online Payment service.
C) Credit or Debit Card
You must present your debit or credit card when you pick up the car.
that you used for online payment, in addition to your ID. For security deposits NO
DEBIT CARDS ARE ACCEPTED, as the release of the floats may
may take up to 45 business days.
D) Late Arrivals / Non-arrival Policies
All reservations will be held for 2 hours from the specified time.
After this time has elapsed, it will be considered a no-show. If the customer arrives
After that period, the vehicle will not be insured. We will do everything possible to
provide another vehicle, which may be of a different category and rate than the
originally offered.
The flight numbers provided are for informational purposes only. The responsibility of
Reporting delays is the responsibility of the customer.
E) Early returns / unused rental days
No refunds (partial or full) will be given for rentals terminated before
time, late start of the rental period, non-arrival, or cancellations made after the
rental start date.
F) Late returns
The vehicle is rented for a specific period as set out in the contract.
rental. The return date and time selected by the customer will apply.
regardless of the pick-up time. If the vehicle is returned outside the period of
Thank you, an additional day or a late fee will be charged.
Grace period: 1 hour.
G) One-way rentals / Return costs / Return policy and charges
The vehicle must be returned to the location specified in the rental agreement. The service of
Home or remote delivery/return may be available in certain locations. If
If you wish to return the vehicle to a different location, you must contact us beforehand.
scheduled return time. The request may be denied or, if accepted, may
Additional fees may apply.
Any airport parking lot pickup or drop-off will be subject to additional charges.
applicable parking and administrative fees, which are the responsibility of
tenant.
H) Liability for damage, loss or theft of the vehicle and additional accessories
The customer assumes full responsibility for the rented vehicle and all accessories
contracted. This includes damage to bodywork, mechanics, interior, tires, windshield, keys,
tools, emergency kit, any other component, as well as total loss or theft
vehicle.
The responsibility extends to accessories such as GPS, Wi-Fi, racks, covers for
pets, among others, in case of damage, loss or failure to return.
The client will also be liable for damage to third-party property or personal injury.
arising from the use of the vehicle. All associated costs—including repairs,
Medical expenses and damages to third parties will be charged to the customer.
Additional coverage is offered to limit the client's liability; however,
These do not apply to keys, accessories, or emergency kits. Thrifty Costa Rica will apply
charges where applicable.
Coverage does not apply in cases of negligence, including: driving under the influence of
alcohol or drugs, reckless driving, traffic violations, misuse of
Vehicle or driving on unsuitable terrain. Vehicle theft without return of keys.
will be considered negligence.
Repair or replacement costs will be based on market rates and will be charged to the
customer.
I) Pets or Animals
Pets are not allowed in Thrifty Costa Rica vehicles.
Only properly certified guide or support animals are permitted. Required
seat cover. The vehicle must be returned clean and free of hair and debris.
biological agents or odors. Additional charges may apply for cleaning or disinfection if
It corresponds.
J) Fines, Penalties and Administrative Charges
The lessee is responsible for paying all traffic violations and fines.
Parking. When Thrifty Costa Rica intervenes in the collection process, the following will apply:
an administrative position.
Thrifty Costa Rica is not responsible for damages caused by driving under the influence.
alcohol or drugs, reckless, intentional or negligent driving.
K) Tracking devices
Some vehicles have tracking devices that will be used in accordance with the policy of
Thrifty Costa Rica data protection.
L) Reservation cancellation or modification policy
If a reservation is not picked up or canceled before the start time, Thrifty Costa Rica
A charge will apply.
For online bookings, the No Show/Cancellation charge will be equal to the prepaid amount and not
A refund will be issued.
Applicable charges:
Advance
7 or more days before
3–6 days before
2 days before
0–1 days before
Role
$15
50% of the total value of the reservation
75% of the total value of the reservation
100% of the total value of the reservation
Reservations with a value of less than $15 are non-refundable.
Last-minute bookings (booked and picked up on the same day) are non-refundable if they are
They cancel.
If the client does not meet the documentary requirements, the reservation will be cancelled without
refund.
M) Insurance policies / Security deposits
Please note that most vehicle insurance policies issued outside of Costa Rica do not offer coverage in the country. Employees at the local rental company office are not trained to assess the adequacy of a customer's personal vehicle insurance. Customers should contact their insurance company in advance to resolve any questions regarding coverage. If a customer chooses to decline CDW coverage, they will be responsible for the full value of any damage to or loss of the vehicle, and an additional $3000 USD authorization will be placed on their credit card at the time of rental.
Security deposits range from $200 to $3.000 depending on the type of coverage and vehicle selected.
Deductible
•CDW $1.200
•TPL $800 up to 20%)
•Theft of $5000 to $10.000
N) Coverages
Third-Party Liability Insurance (TPL) is mandatory. This coverage cannot be declined by any credit card and protects against third-party claims for damage to other vehicles, with a minimum deductible of US$800 and a maximum of 20%.
O) Prior deposit
If Thrifty Costa Rica deems it necessary, it may require a prior deposit before
to sign the rental agreement to guarantee the rent or any other payment. If the
If the deposit is insufficient, the customer will have to pay the difference upon returning the vehicle.
The deposit may be required via the customer's credit card.
P) Driver's License Requirements
The main driver must be at least 21 years old (18–20 with an additional charge of
$15 + tax per day).
Both the renter and any additional drivers must present a driver's license.
A valid and current driver's license is required. Digital licenses are not accepted.
Q) Fuel policy
Pick up full, return full.
If the tank is not returned full, the difference will be charged. The price per liter charged by the
The agency's price may be higher than that of local service stations.
No refunds are given for unused fuel.
The customer can add the prepaid fuel service to return the tank empty.
without additional charges.